Shipping Policy
Order Processing
Standard retail orders are generally processed within three to five business days, excluding weekends and holidays. Corporate, healthcare, wholesale, fundraising, customized, and high-volume orders may require additional production time.
Shipping Times
Shipping estimates begin after order processing and do not include production time. Delivery dates provided by shipping carriers are estimates and are not guaranteed.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Multiple Shipments
Orders containing multiple products may arrive in separate shipments.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional shipping fees resulting from an incorrect or incomplete address may be the customer's responsibility.
Damaged Orders
If your order arrives damaged, please contact us within five calendar days of delivery. Include your order number, photographs of the shipping container, packaging, and damaged product so that we may evaluate the claim.
Temperature-Sensitive Products
Candles may be affected by extreme temperatures. We monitor seasonal conditions and may adjust fulfillment timing when reasonably necessary to protect product quality.
For shipping assistance, contact info@mindfulnesscandle.store.