Return and Refund Policy
Your experience matters to us. If there is a problem with your order, please contact the Mindfulness Team so that we can evaluate the situation carefully.
Eligible Return Requests
Return requests must be submitted within 14 calendar days of confirmed delivery. Products must ordinarily be unused, unopened, and returned in their original condition and packaging.
Nonreturnable Items
For health, safety, and customization reasons, the following products may not be eligible for return:
- • Used or burned candles
- • Opened fragrance products
- • Personalized or custom products
- • Gift cards
- • Subscription boxes that have already shipped
- • Final-sale or clearance merchandise
- • Bulk, wholesale, fundraising, healthcare, or corporate orders unless otherwise stated in the applicable agreement
Damaged or Incorrect Products
Please report damaged, defective, missing, or incorrect products within five calendar days of delivery. Include your order number and clear photographs of the product and packaging.
Approved Refunds
Approved refunds will be issued to the original payment method. Original shipping charges are ordinarily nonrefundable. Processing times may vary depending on the financial institution.
Return Shipping
Unless the return results from our error or an approved product-quality issue, return-shipping expenses are the customer's responsibility. Do not return products without first receiving return instructions from our team.
To request assistance, contact info@mindfulnesscandle.store and include your order number.