Corporate and Custom Order Terms

Last Updated: September 17, 2026

At Friendship That Gives, we offer corporate gifting, bulk orders, custom orders, and special purchasing options for businesses, organizations, events, teams, and other groups.

These terms explain the general requirements and process for corporate and custom orders. Additional terms may apply to individual projects and will be communicated in the applicable quotation or order agreement.

1. Corporate & Custom Orders

Corporate and custom orders may include:

  • Corporate gifts

  • Employee appreciation gifts

  • Client and customer gifts

  • Event and conference gifting

  • Bulk candle orders

  • Custom gift packages

  • Fundraising and organizational orders

  • Special occasion orders

  • Customized product or packaging requests

Availability, pricing, minimum quantities, production requirements, and delivery timelines may vary depending on the project.

2. Submit an Inquiry

To request a corporate or custom order, please contact our team with as much information as possible, including:

  • Organization or company name

  • Contact name and contact information

  • Products or types of products requested

  • Estimated quantity

  • Preferred delivery date

  • Delivery location

  • Customization or packaging requirements

  • Branding or personalization requirements

  • Budget or target price range, if applicable

Providing complete information helps us evaluate your request and provide an accurate response.

3. Quotes & Pricing

Corporate and custom orders may be quoted individually based on factors such as:

  • Product selection

  • Order quantity

  • Customization

  • Packaging

  • Personalization

  • Branding

  • Production requirements

  • Shipping destination

  • Delivery requirements

  • Requested timeline

A quotation provided for a corporate or custom order is valid only for the period specified in the quotation.

Prices may change if the scope, quantity, materials, customization, or delivery requirements change.

4. Minimum Order Requirements

Certain corporate and custom orders may require minimum quantities.

Minimum quantities may vary depending on the product, customization, packaging, or production requirements.

Any applicable minimum order quantity will be communicated before the order is confirmed.

5. Customization & Personalization

Customization may include approved packaging, labels, gift presentation, messaging, or other personalization options.

Not all products or orders can be customized.

Customization options, artwork requirements, additional charges, and production timelines will be confirmed before the order is finalized.

6. Artwork & Branding

If you request branded or personalized products, you may be required to provide logos, artwork, names, messages, or other materials.

You are responsible for ensuring that you have the necessary rights and permissions to use any trademarks, logos, images, artwork, or other materials you provide.

By submitting these materials, you authorize Friendship That Gives to use them solely for fulfilling your approved order.

7. Proofs & Approvals

For applicable customized orders, we may provide a digital or written proof for approval before production.

Customers are responsible for carefully reviewing and approving proofs, including:

  • Spelling

  • Names

  • Dates

  • Logos

  • Colors

  • Messages

  • Quantities

  • Product details

  • Other customization information

Once a proof has been approved and production has started, changes may not be possible or may result in additional charges and delays.

8. Payment

Payment requirements will be communicated in the applicable quotation or order confirmation.

Unless otherwise agreed in writing, payment may be required before production or fulfillment begins.

For approved business accounts, alternative payment terms may be available at the discretion of Friendship That Gives.

9. Production & Processing Times

Corporate and custom orders generally require additional processing time compared with standard website orders.

Estimated production and processing times will be communicated during the quotation or order process.

Timelines may depend on:

  • Order quantity

  • Product availability

  • Customization requirements

  • Artwork approval

  • Packaging requirements

  • Shipping destination

  • Seasonal demand

  • Supplier or production availability

A requested delivery date is not guaranteed unless specifically confirmed in writing.

10. Changes & Cancellations

Requests to change or cancel a corporate or custom order should be submitted as soon as possible.

Once production, customization, personalization, or procurement has started, changes or cancellations may not be possible.

If a change or cancellation is accepted, the customer may be responsible for costs already incurred, including customization, production, materials, packaging, or other non-refundable expenses.

11. Shipping & Delivery

Shipping arrangements and costs will be communicated as part of the quotation or order confirmation.

Depending on the order, shipping may be arranged by Friendship That Gives or may be the responsibility of the customer.

Customers are responsible for providing accurate delivery information.

Friendship That Gives is not responsible for delays caused by carriers, weather, customs, incorrect delivery information, or other circumstances outside our reasonable control.

12. Large & Bulk Orders

Large orders may require additional lead time and may be subject to product availability and production capacity.

For particularly large orders, we may recommend staged production or delivery schedules.

Any special arrangements will be confirmed before the order is finalized.

13. Returns & Custom Orders

Customized, personalized, or specially produced products may not be eligible for return or exchange unless they arrive damaged, defective, or otherwise qualify for a remedy under applicable law.

Standard products purchased as part of a corporate or bulk order are subject to our applicable Returns & Refunds Policy, unless separate terms have been agreed in writing.

14. Damaged or Incorrect Orders

If your corporate or custom order arrives damaged or contains an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order or invoice number

  • A description of the issue

  • Photographs of damaged products or packaging, where applicable

  • Any other information requested by our team

We will review the issue and determine the appropriate resolution.

15. Product Availability

All corporate and custom orders are subject to product availability.

If a requested product becomes unavailable, we may offer an alternative product, revised delivery timeline, or other appropriate solution.

We will communicate material changes before proceeding where reasonably possible.

16. Intellectual Property

Customer-provided logos, trademarks, artwork, and other intellectual property remain the property of their respective owners.

Friendship That Gives does not acquire ownership of customer-provided intellectual property simply by using it to fulfill an order.

Friendship That Gives retains ownership of its own branding, product designs, photography, content, and other intellectual property.

17. Use of Customer Branding

We will not use your logos, branding, or other proprietary materials for purposes unrelated to fulfilling your order unless you provide permission or another agreement allows such use.

If you do not want your project or customized products used in promotional materials, please notify us in writing.

18. Special Events & Time-Sensitive Orders

If your order is associated with a specific event, holiday, conference, corporate campaign, or other deadline, please communicate the required delivery date when submitting your inquiry.

We recommend placing time-sensitive orders as early as possible.

A requested deadline should not be considered confirmed until Friendship That Gives has provided written confirmation.

19. Quotes & Order Confirmation

A corporate or custom order becomes confirmed when the applicable quotation, customization details, pricing, payment requirements, and other applicable terms have been accepted by both parties.

Any material changes after confirmation may require a revised quotation or order agreement.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Friendship That Gives will not be responsible for indirect, incidental, special, or consequential losses arising from delays, unavailable products, customer-provided information, or circumstances outside our reasonable control.

Nothing in these terms limits any rights or liability that cannot legally be excluded under applicable law.

21. Contact Us

For corporate gifting, bulk purchasing, customization, or special-order inquiries, please contact:

Friendship That Gives
Email: info@friendshipthatgives.org

When contacting us, please include your approximate quantity, desired products, delivery location, required date, and customization requirements whenever possible.

We look forward to helping you create a meaningful gifting or custom-order experience.